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Customer Service is available Monday through Friday, 9:30 AM to 5:00 PM, Eastern Time and 11:00 AM to 3:00PM Saturday and Sunday. 

During Virtual Knitting LIVE, Customer Service will be available 9:00 AM to 5:00 PM Eastern Time.

If you can't get through on the phone, please write an email or use the chat bot. We will get back to you as soon as we can!