Your classes, lectures, Virtual Vendor shops, and Marketplace Extras are all accessed through your Event Hub. You will receive an email on how to access your Event Hub by September 27.
From the Event Hub you can connect to your live classes via Zoom. Individual Zoom links will not be emailed you, you'll need to access all sessions in the Event Hub. You will need a computer, smartphone, or tablet and a solid internet connection.
For smartphones and tablets, the Zoom app is available in the app store of your choice and tech specifications can be found here. For desktop computer specifications, click here; you may need to download the app prior to your first class. Make sure you download or update the most up to date version of Zoom prior to your first class. We suggest testing your device with Zoom prior to your first class by clicking the button below.
If you have previously downloaded the Zoom app, please update to make sure you have the most up-to-date version. This will help you avoid any tech issues, and there are features in the new version that you will not be able to see if you do not update. As of today the most recent update is version 5.15.5. Please click here for information on how to update.
We also suggest having a strong internet connection so the video does not buffer. Zoom suggest you have at least two MPBS upload and download speed from your internet service provider. Test your internet speed in the app below.
If you are using an iPad and having issues scrolling on our website please make sure the scrolling option on your iPad in settings is turned on. Another option is to hold two fingers on the section you'd like to view and move them up and down to scroll.
Internet Speed Test
What are the technical specifications to participate?
You are able to connect to our live classes, which will be held on our online meeting and webinar provider Zoom with a computer, smartphone, or tablet and internet connection. We suggest having a strong internet connection so the video does not buffer. For smartphones and tablets, the Zoom app is available in the app store of your choice for all devices. For smartphone and tablet specifications, click here. For computer specifications, click here.
Zoom suggest you have at least two MPBS of upload and download speed from your internet service provider. Use the speed test above or click here to check your internet bandwidth.
Have you address the security issues with Zoom?
Yes, we worked with our website security and Zoom to ensure that only our registered attendees will have access to the classes. All registrants will receive an email by September 27 with information on how to log in and access your personal schedule in the Event Hub featuring your registered classes, Virtual Marketplace vendors and Marketplace vendors. When you register for the event you will be asked to create a password and this password is the only way to access your personal schedule in the Event Hub.
When will I receive the instructions for attending Virtual Knitting LIVE?
When you register, you will receive a confirmation email with your registered sessions. You’ll be able to see all your registered classes as well as any bonus videos in your personal schedule Event Hub, a link to which will be emailed to you by September 27. Please be sure to enter your classroom at least 15 minutes prior to the start of class to work out any technical issues you may have. You will receive a reminder 30 minutes prior to the start of each of your classes.
What do I need to do on the day of the virtual event?
Grab your supplies as listed in the class description and any homework if requested by the teacher, find a quiet space in your home, and set up your computer, smartphone, or tablet. Headphones are recommended but not required. You will receive an email by September 27 with information on how to access your personal schedule Event Hub featuring your registered classes along with any bonus videos. For each class there will be a “join session” button; please be sure to enter your classroom at least 15 minutes prior to the class to work out any technical issues you may have.
What if I am having issues connecting to my classes?
Exit the class and reenter the room. If you are still having issues, restart your device and rejoin the class. If you continue to experience issues, please contact us on the chat bot, at 833-269-2640 or firstname.lastname@example.org.
Can I access recordings of the classes I took after the event is over?
Yes. Classes will be recorded and available for one week following the event.